Shippers
Are my goods insured?
Yes, the goods are always insured by the driver/ NACOS in accordance with the terms of the CMR convention, i.e. the international rules that apply to road transport. This means that your shipment is insured for a value of approximately 10 Euros per kilogram. NACOS can increase this insurance to a value of xxxx Naira per shipment, but you need to choose this option before you assign the shipment to a driver. If you do not choose the increased insurance, you will always have to make any possible damage claim directly to the company. However, if you do choose the increased insurance, then NACOS will handle the claim and the settlement for you. To find out more about the conditions linked to this extra insurance, as well as which good are excluded, please consult our terms and conditions.
How can I pay?
At the moment, a private individual can only pay by debit card (type Visa or Mastercard) or Cash. Credit cards are currently not accepted, but will be added to the payment options in the near future.
If you have created a business profile, you can pay either by card or pay by invoice. The latter option needs to be requested during registration. In this case, NACOS will first examine your request and do a credit assessment of your company. Upon approval, NACOS will activate the option for invoice payment with a standard payment term of 7 days from the invoice date. Failure to meet the 7 days payment term will result in the invoice payment option to be automatically switched off.
I want to ship goods that are bigger than the predefined LARGE type?
By selecting CUSTOM type, you can enter the size and weight of your shipment. This can be done for both small and large items. Do note that there are no drivers in the NACOS community with permits for exceptional transport. As a result, the maximum permitted dimensions are those of a tractor-trailer type truck – meaning shipments are limited to a maximum length of 13.60m, a maximum width of 2.50m, a maximum height of 3.00m, and a maximum weight of 30 tonnes. When creating a shipment in the system, please make sure to include a description and/or a photo, so the driver can properly assess the load.
My goods are long, but small. How do I make this clear to a potential driver?
By selecting CUSTOM type, you can enter the size and weight of your shipment. This can be done for both small and large items. Do note that there are no drivers in the NACOS community with permits for exceptional transport. As a result, the maximum permitted dimensions are those of a tractor-trailer type truck – meaning shipments are limited to a maximum length of 13.60m, a maximum width of 2.50m, a maximum height of 3.00m, and a maximum weight of 30 tonnes. When creating a shipment in the system, please make sure to include a description and/or a photo, so the driver can properly assess the load.
What kind of goods can I ship?
All types of goods can be shipped, from small to large. Do note that there are no drivers in the NACOS community who handle refrigerated transport or loose bulk goods (such as unpacked sand, gravel or pebbles). The same goes for liquid, unpacked goods. In addition, as it is not allowed to ship prohibited or dangerous goods without prior certificates or licenses, these are also excluded. Please refer to our terms and conditions for a full list of the excluded goods.
Will I receive an invoice or receipt?
Upon delivery of the goods, you will automatically receive an e-mail with proof of delivery. If you would like to receive an invoice with your company name, address and VAT number, make sure to include these details in your profile before you create the shipment. Should you still discover a mistake on your invoice, please contact us directly by e-mailing xxxx
It is cheaper to send my package by post?
For smaller packages, Nacos might not always prove the cheapest solution. However, it might just happen that a driver needs to be in the same place, which could then will prove cheaper. In most cases, Nacos becomes interesting when the goods you want to ship are larger than what you would normally fit in the trunk of a car. Also make sure to check whether the scheduled day(s) and time of collection are not too limited, as this would mean that naturally fewer drivers are available.
I don't receive any offers from drivers. Why is this?
We can see three possible reasons for this. Firstly, you may have requested a collection or delivery location that is outside the scope of Nacos. Secondly, the collection time you set might be too specific, so possibly, no driver is available. Finally, it might also be that it is not clear to the driver what exactly you would like to send. It is recommended to add a description and/or photos to your request, so the drivers can assess more easily if they can combine your shipment with another transport.
Can I change my shipment after booking?
It is not possible to change a created shipment. But you can cancel and recreate your shipment. A handy tip to simplify the process: refer to the details of the shipment already entered, or to those of a previous shipment. Top right of the page, you will find a symbol to create the shipment again. One click is enough to be taken through the creation process again, but all the data will be pre-filled, except the desired date and time.
Drivers
The prices of transport are already very low. Is your approach still healthy for the market?
NACOS ensures that you as a driver or carrier can optimise the capacity of your vehicle even more. You can take more freight on your existing route or add in an extra route if you have time left. NACOS is certainly no market place where you have to enter competitive bids against various parties to finally reach such a low price that nobody is making any money out of it. Above all, it is our ambition to match shippers and carriers with each other and ultimately to create a win-win situation for everyone.
If I make an offer on various shipments, do I need to perform them all?
The NACOS app makes it possible for you as a driver or carrier to cancel your offers at any time. However, once your offer is accepted by the requester or shipper, than there is in fact a transport agreement between both parties. In that case, you are expected to effectively deliver the service. Should you still be prevented for whatever reason, please contact xxxx to work out a suitable solution. If you do not inform Nacos, then of course you are faced with an unhappy customer. In addition, the costs to arrange the extra transport will be charged to you.
My offer has been approved, now what?
Congratulations, the sender has selected you for his transport! Make sure to thoroughly check all shipment details once more, as now you will also receive the exact addresses and the contact details of the collection and delivery location. The Nacos app always allows you to send a message to the shipper or to call him/her to make specific agreements. In addition, do not forget to always keep your smartphone near, and to switch on the location services and data connectivity. Change your status systematically in the app, so the sender can track the shipment. Do so at departure and at the time of collection, but also at the final delivery.
How is the payment settled? Who pays me as a driver?
NACOS collects the money directly from the sender. And then NACOS pays you as the sender. You do not have to draw up an invoice to Vengo yourself. We have switched to the concept of self-billing (or invoice issued by the buyer), whereby Vengo draws up the invoice for your transport itself and delivers it to you after delivery. The payment afterwards is done automatically.
What if I experience a delay or may not be able to perform the shipment at all. What do I do?
When the shipment is already assigned or accepted by the shipper, you can no longer cancel the order. In case of unforeseen circumstances that prevent you from delivering the service, please contact the shipper to arrange an alternative date or time. If it’s impossible to work out an alternative agreement, please contact the Nacos helpdesk via xxxx
What margin does Nacos charge?
Nacos charges a standard administrative fee of 5%. In addition, Nacos offers the possibility to choose your own payment term. If you choose to be paid within 10 working days, you will be charged 5% extra. If you choose to be paid when the customer’s payment has been processed by us, no margin is due.
